5040 Texas 123 San Marcos TX 78666

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Delivery, Shipping & Returns

Same Day Delivery 

Same Day Delivery is available 7 days per week in San Marcos Texas

Same Day Delivery orders must be placed by 2 pm Central to be delivered by 6pm the Same day. If you're not home at the time of delivery, your order will be placed at your door or in an area hidden from street view, when possible.

If ordering frozen items, please plan for you or someone to accept the delivery in person. The HQ Pet Supply does not assume responsibility for any items that may spoil due to being left unrefrigerated following delivery.

Next Day Delivery 

Next Day Delivery is available 7 days per week in San Marcos TX 

Next Day Delivery orders must be placed by 11pm Central to be delivered by 6pm the following day. If you're not home at the time of delivery, your order will be placed at your door or in an area hidden from street view, when possible.

If ordering frozen items, please plan for you or someone to accept the delivery in person. The HQ Pet Supply does not assume responsibility for any items that may spoil due to being left unrefrigerated following delivery.

Shipping Policy

All shipments are sent out same day, or the morning after if orders are placed after 3pm. Shipments are sent out via UPS or FedEx, and tracking numbers are sent in real time.

 

Return Policy

We fully understand how nutritional needs and taste preferences can change over time. That is why we have a simple return policy in place. All returns and exchanges whether you ordered from our online store or purchased in our brick and mortar must be completed in store within 30 days of the purchase.

 

Food products must be in its original packaging, at least half way full, or if it is canned food, then it must be unopened with a receipt. All treats will be a final sale.

 

For all other merchandise, the items must be in its original packaging, tags still attached, and with a receipt. If the products that you have purchased are not compliant with our policy, we highly recommend reaching out to the product manufacturer or donating the item(s) to a local rescue or shelter.

 

If you have any questions or concerns, please feel free to call us at 5122148323 or email us at [email protected]